Unpair or change branch
Disconnect this iPad from its branch — required before pairing to a different one
Overview
An iPad is bound to exactly one branch at a time. To move it to a different branch, unpair it first and then pair it again. The unpair flow is triggered from the PIN screen itself — there is no separate "Settings → Unpair" menu.
When to use it
- Moving an iPad between store locations
- Decommissioning an iPad or sending it back for repair
- Troubleshooting a stuck pairing that needs a clean re-pair
How to use it
Video tutorial coming soon
- On the iPad's PIN screen, tap the branch chip (the store avatar + Change Branch label at the bottom-left).
- Confirm the Change Branch alert — the prompt reads "Are you sure you want to unlink this device from this branch?".
- The iPad returns to the welcome screen showing This device is not linked to a branch and the Scan QR button.
- Follow Pair the iPad to pair it to the new branch.
Tips & gotchas
- Unpairing does not automatically close an open shift — close the shift from Cash Drawer first, or the Dashboard will show a dangling open shift that an admin has to force-close.
- Only an OWNER-level user can fully remove the device card from the Dashboard afterward — see Disconnect a device.