Pending bills
Unpaid or held orders queued for later settlement.
Overview
The Pending Bills screen lists sales that were sent to checkout but saved with Pay Later instead of a payment method. They stay here until a cashier either settles them (by tapping Complete Order from the sale detail) or cancels them outright. Closing a shift is blocked while any pending bill is still open.
When to use it
- Settling a staff tab at the end of the day
- Handling end-of-shift unpaid orders before the cash drawer count
- Resolving a customer's earlier "I'll come back to pay" promise
- Clearing out forgotten tabs before a shift close
How to use it
Video tutorial coming soon
- Open the drawer menu and tap Pending Bills.
- Review the list โ each row shows the invoice number, customer, cashier, status, and total.
- Tap the refresh icon in the header to pull the latest.
- Tap a row to open the sale detail modal.
- From the modal:
- Tap Complete Order to jump into the payment flow and settle the bill.
- Or tap Cancel Order to discard the pending sale permanently โ you'll be asked to confirm.
Tips & gotchas
- A pending bill keeps the items, discounts, service charges, and loyalty points it had when it was sent to Pay Later โ you can't edit those from the pending screen. If the customer wants a different mix, cancel the pending bill and ring up a new one.
- Cancelling a pending bill is permanent and the status flips to CANCELLED โ the row stays visible in the Dashboard's bills list with a cancelled badge, for the audit trail.
- Pending bills older than a few days usually mean a forgotten tab โ flag them for a manager before you cancel, especially if the customer is tied to a loyalty member.
- You can't close a shift while any pending bill is outstanding โ settle or cancel them all before the end-of-day count.