Loyalty points
Configure the earn rate and redeem cap for your customer loyalty program.
Open in dashboardSettings โ Organization
Overview
Loyalty settings are org-wide. You set how many points a customer earns per unit of currency spent (earn rate) and how large a share of an invoice can be paid with points (redeem cap %). Per-customer balances then accrue automatically at checkout.
When to use it
- Launching a customer loyalty program for the first time
- Adjusting the generosity of your program (e.g., raising earn rate for a promo)
- Capping discount abuse by lowering the redeem percentage
How to use it
Video tutorial coming soon
- Open Settings -> Organization.
- Enter the Loyalty Rate (points earned per currency unit spent, e.g.,
1 point per 10 THB). - Enter the Redeem Rate / cap โ the max share of an invoice that can be paid with points (e.g.,
20%). - Click Save.
Tips & gotchas
- OWNER only.
- Both values are capped 0-100 โ Klu rejects out-of-range entries.
- Setting the earn rate to
0effectively pauses new point accrual without wiping balances. - Setting the redeem cap to
0disables redemption but keeps balances intact โ useful for a temporary freeze. - Individual customer balances are adjusted in the customer profile โ this page only sets the org-wide rules.