Contact support
Email and LINE channels to reach the Klu team.
Open in dashboardSettings → Help
Overview
The Help tab is a static reference — FAQ, doc links, support contacts, and the current system version. Use the channels below if you need a human.
When to use it
- Hitting a bug you can't work around
- Requesting a downgrade (not self-serve from the Subscription tab)
- Asking for a new feature or custom integration
- Reporting a billing or access issue
How to use it
- Open Settings -> Help.
- Read the FAQ accordion — your question may already be answered.
- To reach the team:
- Email: help@klupos.com
- LINE: open the LINE support link in the Help tab and start a chat
- Include your organization name, the affected branch, and screenshots when possible.
Tips & gotchas
- The Help tab is visible to everyone — no role restriction.
- Business hours are Bangkok time — faster response during Thai daytime.
- Billing questions (refunds, downgrades, invoice corrections) are faster via email than LINE.
- The system version and last-updated date at the bottom of Help are useful context to include in bug reports.