Target customers or branches
Restrict a promotion to specific branches, customers, categories, or products.
Open in dashboardPromotions
Overview
Every promotion can be scoped so it only applies in certain branches or to certain customers โ useful for regional campaigns or VIP-only pricing.
When to use it
- Running a flagship-store-only offer
- Giving VIP customers private pricing
- Piloting a promo in one branch before rolling out
- Excluding certain categories from a site-wide sale
How to use it
Video tutorial coming soon
- Create or edit a promotion.
- In the Branch scope section:
- Pick Global for all branches, or
- Pick Specific branches and multi-select from the dropdown.
- In the Customer scope section:
- Leave empty for all customers, or
- Select specific customers (VIP-style targeting).
- Optionally narrow by category or product in the apply-to field.
- Save โ the promo now only fires when all scope conditions match.
Tips & gotchas
- Scopes are additive โ if you pick both branch and customer, BOTH must match.
- Leaving a scope empty means "no restriction" โ it applies everywhere.
- Customer targeting is only useful if customers log in at checkout.
- Branch scope respects the branch selector โ it won't run in non-selected branches.