PromptPay ID
Set the PromptPay phone number used for Thai mobile banking payments.
Open in dashboardSettings โ Organization
Overview
PromptPay is Thailand's bank-to-bank instant payment rail. Klu stores a single org-wide PromptPay ID (a phone number or tax ID) that's used to build the QR codes customers scan at checkout on the iPad.
When to use it
- Setting up PromptPay for the first time
- Switching the PromptPay receiving account to a new phone number
- Fixing a typo after noticing failed payments
How to use it
Video tutorial coming soon
- Open Settings -> Organization.
- Enter your PromptPay ID (the registered phone number or Thai tax ID of the receiving account).
- Click Save.
Tips & gotchas
- OWNER only.
- The ID is validated for format โ Klu rejects obviously invalid entries.
- This is org-wide โ every branch uses the same PromptPay ID. If you need per-branch PromptPay, contact support.
- Make sure the phone number is registered with a Thai bank for PromptPay โ an unregistered number won't generate a working QR.
- Also used for subscription payments via the PromptPay mobile-banking flow.